FAQs

How long will it take for my order to ship? When will I receive it?

Orders typically ship within 1-2 business days, though some brands may ship the same day. Occasionally, unforeseen delays may cause longer shipping times. On average, you can expect delivery within 4-7 days. If the expected delivery time is longer, it will be noted on the product page. We guarantee the fastest processing and shipping times, along with the most responsive customer service in the industry.

Which payment methods do you accept?

We accept a variety of payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

• Apple Pay

• Google Pay

What is your return policy?

We offer a 30-Day Money Back Guarantee on all items. For full details, please refer to our 30-Day Return Policy at the bottom of the page.

What is your cancellation policy?

You can cancel any order for a full refund as long as it has not shipped. To cancel your order, please notify us immediately at info@eternalglowessential.com

. Once your order has shipped, it is subject to our 30-Day Return Policy.

What if my product is damaged?

Please inspect the packaging upon delivery. If you notice any damage to the packaging or product, make sure to note it when signing for delivery. If you cannot inspect the package during delivery but suspect damage, write “suspect damage” on the receipt. If your item arrives damaged, please email photos to info@eternalglowessential.com, and we will process a replacement or compensation.

How do I place an order?

To place an order online, simply click "Add to Cart" on your preferred product and proceed to checkout. Enter your shipping and billing information, then complete the checkout process. To place an order by phone, call us at +1 240-603-6007, and we will process your order immediately.

How do I know when my order will ship?

After placing your order, you will receive a confirmation email with your order details and credit card authorization. Once your order ships, you will receive an email with tracking information. If an item goes out of stock, you will be notified via email or phone within one business day. We make every effort to keep all products in stock, but due to high demand, some items may sell out quickly.

Will you send an order confirmation via e-mail?

Yes! A confirmation email will be sent to the email address you provide with each order. We recommend saving the email for your records. Please ensure that your email address is entered correctly to avoid missing your confirmation.

Do you charge sales tax?

We are located in Illinois and do not charge sales tax unless your order is shipped to Illinois. This can save you significant amounts compared to ordering elsewhere.

Can I change my order?

Yes, you can change your order before it ships by emailing us at info@eternalglowessential.com. Any price difference will be credited to your card or you will receive a custom invoice for the difference. Orders can only be modified prior to shipping. For assistance, feel free to email us at info@eternalglowessential.com or call +1 240-603-6007.