Shipping Policy

Thank you for choosing Eternal Glow Essentials. We are dedicated to delivering your orders quickly and reliably. Below are the details of our shipping processes and policies:

Shipping Cost:

Free shipping within the USA.

Order Cutoff Time:

6:00 PM Monday - Friday (GMT-05:00) Eastern Standard Time (Detroit).

Order Processing Time:

Orders are processed within 1-2 business days.

Order Transit Time:

Your order will arrive within 4-7 business days.

Shipping Methods:

Most orders are shipped via third-party freight carriers using 18-wheeler trucks.
For items requiring freight shipping, you will be contacted to arrange a curbside delivery appointment. Please ensure that a correct phone number is provided at checkout to facilitate this process.

Order Confirmation and Tracking:

After placing your order, you will receive a confirmation email. This confirms that we have received your order and approved your payment.
Once your order has been dispatched, you will receive a shipment notification within 1-2 business days, which will include a tracking number and a link to monitor the progress of your delivery.

Can I change my address?

If you need to change the shipping address for your order, please contact us within 24 hours of placing your order.

Cancellations:

You can cancel your order before it is dispatched. Please refer to our refund policy if the order has already been shipped.

Damages and Issues:

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and resolve it. If your order arrives damaged or incorrect, we will provide return shipping at no cost.

Contact:
We value your trust and are committed to ensuring a smooth and efficient shipping experience. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.

Company Name: Eternal Glow Essential
Phone: +1 240-603-6007

Email: info@eternalglowessential.com